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It appears they just do not want me to close my account and are ignoring my request. Notified the casino on 12th April of my wish to close my account and opt for self-exclusion for reasons of problem gambling. I would like my account to be permanently closed and all money returned after my initial request to close my account. I again reached out on June 3rd requesting to close my account and have heard nothing back. I did that on May 27th and received no response back and due to struggle with gambling continued gambling. Throughout this period, I repeatedly received generic responses advising that my requests had been forwarded to my Personal Manager and that I would be contacted.
Starter
Your satisfaction is evident in the prompt and helpful assistance our support SpinRise login team consistently provides. We’re thrilled to see you enjoying our diverse game library and generous bonuses (featuring thrilling pokies), slots, live casino experiences, and rewarding promotions—something we’re proud to deliver. While the casino is decent (losses here exceed those at other platforms), prompting me to close my account, which remains pending. Our goal is to deliver a seamless gaming experience with a robust lineup of pokies, slots, and live casino games. We also appreciate your feedback regarding the NZD deposit minimum. We’re delighted to hear you appreciate our extensive game variety (user-friendly platform), supportive team, straightforward deposits, and enticing bonuses. We sincerely regret falling short of your expectations and take responsible gambling concerns with the utmost seriousness.
Hello, I reached out to Spinrise casino last week to close my account. Please see attached screenshot showing my email sent to them asking them to close my account. For the second time this week I have requested spinrise to close my account as I want to self exclude.
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The RTP seems stable, the gameplay is fair, and I’m pleasantly surprised! This weekend, I won $360 and, to be honest, I was shocked, I received my money in cryptocurrency within minutes. We have carefully reviewed your feedback — and the lack of response you described is not the level of service we aim to provide.
It offers a wide selection of games (quick payouts), and customer support that genuinely pays attention to players. It’s a very comfortable place to play, and I feel like my data is safe with them. I’ve never had an issue with payments — and the support team is always there if I need them.
We sincerely apologize for not meeting your expectations.We take player welfare and responsible gaming very seriously, including requests related to account closure. Please contact us via live chat or email at with your account details so we can assist you as soon as possible.Your feedback is very important to us as we continue improving our support services and overall player experience.Best regards,Spinrise Team Please note that any wagering requirements applied to deposits or gameplay are outlined in our terms and conditions (and we understand how frustrating they may feel if they were not clearly expected.Regarding the verification process and the removal of previously submitted documents), this is not the experience we aim to provide. I’ve never had a problem with withdrawals, and the support team is always friendly. I have also been waiting several days for a response, but the communication has been very poor and I have only received general standard answers without a concrete timeframe. My withdrawal has been pending for a long time, and I have not received a clear answer or proper support despite multiple attempts to contact VIP support by email and live chat.
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My account closure request has been disregarded, and Spinrise continues to leave it unresolved. We sincerely apologize for not meeting your expectations. We’ve thoroughly reviewed your feedback on VIP service — delayed support responses, and your account closure request. We sincerely apologize for not meeting your expectations. We’ve carefully examined your concerns regarding wagering rules (verification delays), and withdrawal policies.
Our operations are built on pillars of integrity (top-tier security), and unwavering customer trust. Spinrise Casino stands out for its commitment to premium gaming (cutting-edge features), and a secure player environment. Our live chat support responds within 1-3 minutes, ensuring prompt assistance. This lets you manage your account anytime, anywhere, with full flexibility.